Frequently Asked Questions
Everything you need to know about shopping with The Tried Equestrian.
How do you ensure the quality of your equestrian gear?
Every piece of equipment and apparel undergoes a rigorous inspection process by our team of experts to ensure it meets safety standards and performance requirements for both horse and rider.
What is your return policy for riding boots and helmets?
We offer a 30-day return window for most items. However, for safety reasons, riding helmets must be returned in their original, unopened packaging with all tags attached to ensure they have not been compromised.
Do you offer international shipping for heavy stable equipment?
Yes, we ship worldwide. Shipping costs for heavier items like saddles and stable supplies are calculated at checkout based on the weight and destination of the order.
How can I determine the correct size for my horse's blanket?
Detailed sizing charts are available on each product page. We recommend measuring your horse from the center of the chest to the center of the tail to ensure the most accurate fit.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through specialized financing partners to help you manage larger investments in your riding gear.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress in real-time.